"All I get are great comments on the website...without your help, there is no way that it would have looked so nice, worked so well and been launched on my ridiculous timeline." Susan Elderkin, 1000 Friends of Washington

"The changes (in messaging) are subtle, but important. Our whole public image is now much fresher, more approachable and reflective of our work. You were able to elicit these changes from a management that was not, at the time, all that amenable to being made-over — a real credit to your people skills." Alan Turnbull, National Park Service